Refund Policy

Last updated: 10 November 2026

We want every guide to be worth what you paid. If it is not, we will make it right.

7 day refund on guides

If you are not satisfied with a guide, request a refund within 7 days of purchase through the contact page. Choose “Refund request” and include your order email. Tell us briefly what was wrong. It helps us improve, but it is not required for your first refund.

All-Access Pass

You can request a full refund within 7 days of purchase. Because All-Access includes many guides, we may decline a refund if most of the guides have already been downloaded.

When we may decline

Because guides are digital files you keep after download, we may decline refunds for repeated refund requests from the same person, or where we see signs that the files were shared or redistributed.

How refunds are paid

Approved refunds go back to the original payment method (PayPal or card) within 5 to 10 business days, depending on your bank. Once refunded, your licence to use the guide ends.

Wrong guide or exam version?

Bought the wrong exam, or the provider released a new version right after you bought? Contact us within 14 days and we will swap it for the right guide at no cost.